Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Quick help
You can log in to your online account to action the task below.
You can still purchase top-ups without your Keypad card, if you have your 19 digit premise number. This should begin with the numbers ‘98269’ and can be found on a previous top-up receipt.
If you don’t have a previous receipt contact us and we'll provide you with your 19 digit premise number and order you a new card. For help with topping up read our simple step-by-step guide.
You can order a replacement card by filling in an online form and we will send a new card in the post.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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