Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

How do I upgrade to Keypad+?

New and existing Power NI customers can upgrade to Keypad+. Keypad+ is a free upgrade available to all Power NI Keypad customers.

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