
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
If your new property is supplied by Power NI your Direct Debit can continue. Please make sure to register your move with us via your online account and we'll transfer the Direct Debit to your new property.
If you pay by Monthly Direct Debit and wish to change your payment amount due to a change in circumstance, you can contact us.
If you pay by Quarterly Direct Debit, your bill amount will be lifted in full as normal.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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