Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
If your new property is supplied by Power NI your Direct Debit can continue. Please make sure to register your move with us via your online account and we'll transfer the Direct Debit to your new property.
If you pay by Monthly Direct Debit and wish to change your payment amount due to a change in circumstance, you can contact us, visit our contact us page.
If you pay by Quarterly Direct Debit, your bill amount will be lifted in full as normal.
