Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
If you would like to close your Power NI account, you can update us via your online account. All you need is:
The landlord of the property will then need to call us on 03457 455 455* to move the account into their name.
*Phone lines open Monday to Friday 9am to 5pm.