Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Quick help
You can log in to your online account to action the task below.
If the account is currently in your name, all we need is a closing meter reading and a forwarding address. You can now update this within your online account.
You will then need to advise your new tenants to change the account into their name. They can do this by creating an online account.
Remember, as the property owner you’re responsible for the energy bills in periods when the property is vacant and should update us accordingly. Should you need to speak to us, visit our contact us section.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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