Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usBank holiday closure
Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Quick help
You can log in to your online account to action the task below.
If you would like to close your Power NI account, you can update us via your online account. All you need is:
The landlord of the property will then need to contact us to move the account into their name.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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