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Bank holiday closure

Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.

Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.

Moving & Switching

I'm moving out. How do I transfer the account to my landlord?

  • My Home
  • Moving & Switching
  • Moving in/out

If you would like to close your Power NI account, you can update us via your online account. All you need is:

  • The date you are moving out.
  • A closing meter read if your property has a bill pay meter.
  • A forwarding address. 

The landlord of the property will then need to contact us to move the account into their name. 


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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