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Moving & Switching

I’ve moved in and can’t find the Keypad card.

  • My Home
  • Moving & Switching
  • Moving in/out

We can post you new Keypad cards, however you need to be registered with us as a customer before we can do this.

If you haven’t registered with us already you can complete this online.

Remember, you can top up without your Keypad card if you have an online account with us, or you can use our online guest payment option. All you need to top up as a guest is your Keypad Premise Number (KPRN).


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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