Moving & Switching

Why am I still getting bills from my previous supplier?

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Moving & Switching
Switching providers

The switching process can take 2-4 weeks, so your previous supplier will continue to bill you until the switch is complete.

You should receive a final bill to close your account (this may take up to 8 weeks after you've switched).

If you are still receiving bills from your previous supplier after this time please get in touch and we'll look into this for you.

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More switching questions

When does my supply change over?
Do I need to contact my previous supplier?
Do I need to cancel my Direct Debit with my previous supplier?
When will I receive my first bill?
How can I be sure I won't be double billed?
When will I get my account number or Keypad premise number?