Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
We have team members who may call at your home to discuss your electricity. Please remember:
If you are concerned about the identity of someone at your door, call 101 and you will be given the option of going through to the Quick Check facility. The Quick Check 101 scheme which is an initiative run by the Police Service of Northern Ireland (PSNI) in partnership with the Utility Regulator, to help protect our customers against bogus callers.
Please remember that a genuine team member will never have an issue with you checking their identity.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields