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Important information

From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.

Moving & Switching

PowerNI Help & Support Moving & Switching When does my supply change over?

When does my supply change over?

  • My Home
  • Moving & Switching
  • Switching providers

Your switch to Power NI will be complete once we receive confirmation from NIE Networks. This will take around 2-4 weeks. You’ll then receive a welcome pack from us confirming your switch is complete. If you don't receive anything from us after 4 weeks get in touch and we'll look into this for you.


More switching questions


More switching questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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