Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
We have team members who may call at your home to discuss your electricity. Please remember:
If you are concerned about the identity of someone at your door, call 101 and you will be given the option of going through to the Quick Check facility. The Quick Check 101 scheme which is an initiative run by the Police Service of Northern Ireland (PSNI) in partnership with the Utility Regulator, to help protect our customers against bogus callers.
Please remember that a genuine team member will never have an issue with you checking their identity.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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