Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 5pm on weekdays.
If you pay a bill, you will receive your account number in your postal welcome pack once your switch is complete. Keep this handy, as you will need it if you choose to register for paperless billing with Energy Online and/or Power NI Perks.
If you are a Keypad customer, you will receive your keypad premise number in your welcome pack once your switch is complete. Keep this handy, as you will need it if you choose to register for paperless billing with Energy Online and/or Power NI Perks.
If you haven't received a welcome pack in the post after 4 weeks get in touch and we'll look into this for you.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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