How do I close an account on behalf of someone who has passed away?

We know that it can be a difficult time when someone close to you has died and we will do our best to make closing or transferring their account as simple as possible. If you’re a relative or a solicitor, please contact us and select option 3. Our team will guide you through the process.

You may find it helpful to have the following information available before you call:

• Your name, address and contact details 

• Name and address of the Power NI account holder

• Recent meter reading

• Date the account holder died

Typically, a copy of the death certificate is not needed to close an account.