Important information
Due to the ongoing global Microsoft outage, our email customer service channel is unavailable right now. Don't worry, for urgent enquiries you can still contact us on our Customer Helpline (lines open Mon to Fri, 9am to 5pm) or by sending us a direct message on social media. Thanks for your understanding.
If you're moving out, and would like to close your Power NI account you can now update us within your online account. Simply login and visit the ‘Close my account’ section. All you need is:
The date you are moving out.
A closing meter read if your property has a bill pay meter.
A forwarding address.
We also recommend taking a photo of your meter reading that clearly shows the meter serial number, as this may be required for verification purposes when you move out. We'll confirm your move has been processed by emailing you a confirmation that your account has been closed.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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