Important information
From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
If you're moving out, and would like to close your Power NI account you can now update us within your online account. Simply login and visit the ‘Close my account’ section. All you need is:
The date you are moving out.
A closing meter read if your property has a bill pay meter.
A forwarding address.
We also recommend taking a photo of your meter reading that clearly shows the meter serial number, as this may be required for verification purposes when you move out. We'll confirm your move has been processed by emailing you a confirmation that your account has been closed.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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