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Important Information

Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.

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PowerNI Help & Support My Account Customer care register

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Register today for the Power NI Customer Care Register or the NIE Networks Medical Care Register.

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Customer care services

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Customer care register
At Power NI we care about all our customers and particularly mindful of older people, those with a disability or long term illness. If this applies to you, we have additional services that you can join and benefit from.


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