Skip to main content

Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

My Account

Why can I not log in to my account using my existing Quickpay details?

  • My Home
  • My Account
  • My online account

We recently made online accounts available to all customers and have moved all customers from Quickpay to the Power NI app. Within your online account, we can provide customers with more benefits and an overall better online experience.

As a result, you will be unable to log in to the new Power NI app using your existing Quickpay username and password. You can either register for an online account by clicking on the Register button, or you can use the guest route to top up your keypad or pay a bill online.


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.