Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Quick help
You can log in to your online account to action the task below.
You can create a PIN to log in to the app, or if you have Fingerprint ID, Touch ID or Face ID available you can use these each time you log in.
By using this functionality, it will remove the need for you to enter your login details (username and password) each time you want to log in to your account.
If you have forgotten your PIN, please select Cancel and log in with login details.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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