Skip to main content

Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

My Account

PowerNI Help & Support My Account How do I update my personal details on my Power NI Perks account?

How do I update my personal details on my Power NI Perks account?

  • My Home
  • My Account
  • Power NI Perks

Once you are logged into your Power NI Perks account, click on 'Account’ at the top right-hand side of your screen and then select 'Account Settings’, then 'General Settings' from the left-hand side navigation. You will then be able to select the details you wish to change.


More account questions


More account questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.
Billing icon

Billing FAQs
Customer support icon

Customer Support FAQs
Keypad icon

Keypad FAQs
Meter reading icon

Meter Reading FAQs