Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Little changes can make a big difference to your pocket and the environment. Check out the full list of tips to save money on your electricity with our energy guides.
The NI Energy Advice Line service offers independent FREE advice and support on how to save energy in the home and on assistance available. Call FREE 0800 111 44 55 or use the call back service. Consumers can also visit the NI Housing Executive website.
Please remember to be wary of scams. For more information visit actionfraud.police.uk
**All discounts are off the Power NI standard Home Energy unit rate, 29.44p/kWh Excl. VAT and 30.91p/kWh Incl. VAT from 1 December 2024.
When a top-up is eligible for Keypad Reward, the cost per kWh is reduced to reflect the free electricity received. e.g. £50 credit will give users the amount of electricity that normally costs £51.
