Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
Yes, your heat pump should have a “holiday mode” which turns down the temperature but doesn’t switch the unit off. Your installer should show you how to activate this mode and it should be detailed in the manual.
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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