Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.
Yes, you can. If your home is generating more electricity than it's using, the excess electricity is stored in the battery for future use at a time when your home needs more electricity. The battery then discharges to power your home. Please note adding a battery is an additional cost to our standard offer.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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