Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
Yes, you can. If your home is generating more electricity than it's using, the excess electricity is stored in the battery for future use at a time when your home needs more electricity. The battery then discharges to power your home. Please note adding a battery is an additional cost to our standard offer.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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