Skip to main content

Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

Solar

Do the solar panels come with a warranty?

  • My Home
  • Sustainability
  • Solar
Yes, the panels come with a warranty. LONGi Solar panels come with a 25 year limited product warranty and a 30 year linear performance warranty.

The product warranty covers defects in materials and workmanship, while the performance warranty covers the panel's power output over time. The warranty start date is the date of delivery or six months after the modules are shipped, whichever is earlier.

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.