Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
You only need planning permission for solar panels if your home is listed or in a conservation area. In most cases, solar panel installations on the roofs of detached, semi-detached, and terraced houses, and the roofs of most types of outbuildings, are considered permitted developments and do not require planning permission.
However, it is always best to check with your local planning authority to confirm whether or not planning permission is required in your specific situation. In addition to planning, your appointed MCS-certified installer will examine the roof to ensure it can bear the additional weight of solar panels in conformance with any relevant building regulations.
Still have questions?
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