Billing FAQs
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Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.
A house that would be most suitable for solar panels is one that has a pitched roof (it’s best to install them at a 30 to 40-degree angle), enough unshaded space, and the roof is in good condition. The ideal roof orientation is south-facing, but east or west-facing roofs can also work.
The best way to find out is to get a quote from our solar installation partner, Refresh NI, to get a survey of your property online and issue you an initial proposal without the need for a site survey. If upon reading the initial survey you wish to progress your enquiry further, we can then book you in for a detailed site survey with one of our surveyors.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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