Billing FAQs
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Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.
Yes, our electric vehicle tariffs are available to all our customers with plug-in vehicles, whether this is a battery electric vehicle (BEV) or a plug-in hybrid electric vehicle (PHEV). Self-charging hybrid cars are not eligible for the EV tariffs.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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