Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
Yes, our electric vehicle tariffs are available to all our customers with plug-in vehicles, whether this is a battery electric vehicle (BEV) or a plug-in hybrid electric vehicle (PHEV). Self-charging hybrid cars are not eligible for the EV tariffs.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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