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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

Tariffs & Rates

PowerNI Help & Support Tariffs & Rates I’m not a Power NI customer, how do I switch to get an EV tariff?

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You can switch to an EV tariff today

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I’m not a Power NI customer, how do I switch to get an EV tariff?

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Please fill out our form and we will contact you to switch to Power NI and the EV tariff that suits you. 


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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs