Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.
You will see an increase of 6% (5.8% for Economy 7 Keypad customers) to the price you pay from 1 July 2026, which means you will be paying approximately £4 more per month*.
*On average, customers will pay approximately £4 more per month. This is calculated using the Power NI standard E7 unit rate and an average household usage of 3,200 units (kWh) per year.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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