Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
You will see an increase of 6% (5.8% for Economy 7 Keypad customers) to the price you pay from 1 July 2026, which means you will be paying approximately £4 more per month*.
*On average, customers will pay approximately £4 more per month. This is calculated using the Power NI standard E7 unit rate and an average household usage of 3,200 units (kWh) per year.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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