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Important information

From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.

Tariffs & Rates

PowerNI Help & Support Tariffs & Rates What happens to the credit on my Keypad?

What happens to the credit on my Keypad?

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  • Price change

After you enter your 40-to-60-digit price change code, from the 1 July 2026, any credit on your Keypad will be charged at the new rate.


More pricing questions


More pricing questions

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