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Important notice

Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.

Tariffs & Rates

PowerNI Help & Support Tariffs & Rates What happens to the credit on my Keypad?

What happens to the credit on my Keypad?

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  • Price change

After you enter your 40-to-60-digit price change code, from the 1 July 2026, any credit on your Keypad will be charged at the new rate.


More pricing questions


More pricing questions

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