I am a Keypad customer. What does the price change mean for me?

From the 16 June, when you buy a top-up, you will get a 40-to-60-digit price change code. You must enter this into your meter and then press the # button. The price you pay for your electricity will then increase from 1 July 2026. This longer tariff change code must be entered into your meter, otherwise all other top-up codes will fail.   

If you are a Keypad+ customer when you buy a top-up from 16 June 2026, your 40-to-60-digit price change code will be displayed on your Keypad+ app. If your app is in range of your meter and connected to the Keypad+ unit, the code will be sent to your Keypad via Bluetooth. If the code fails to send, it can be entered manually into your Keypad. 

If you haven’t received your 40-to-60-digit code, please email us at [email protected] with your Keypad Premise number and we will help you.

How to change your Keypad to our new rate