Important notice
Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.
When you buy a top-up from 16 June 2026, you will get a 40-to-60 digit price change code.
You must enter this into your meter and then press the # button before any further top-up codes can be accepted.
If you do not enter this code, all future top-ups will fail, and you will get a ‘rejected’ message followed by ‘wrong tar’.
It’s easy to fix this. Enter the 40-to-60 digit price change code followed by the top-up code you bought.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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