Important information
From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
You can check on your meter by pressing button 4 to see the last 5 codes that have been entered. This way you can check if your 40-to-60 digit tariff change code has been entered.
If you have not entered your 40-to-60 digit tariff change code correctly, all future top-ups will fail. You will get a ‘rejected’ message, followed by ‘wrong tar’.
If you haven’t received your 40-to-60 digit code, please email us at [email protected] with your Keypad Premise number and we will help you.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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