Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
You can check on your meter by pressing button 4 to see the last 5 codes that have been entered. This way you can check if your 40-to-60 digit tariff change code has been entered.
If you have not entered your 40-to-60 digit tariff change code correctly, all future top-ups will fail. You will get a ‘rejected’ message, followed by ‘wrong tar’.
If you haven’t received your 40-to-60 digit code, please email us at [email protected] with your Keypad Premise number and we will help you.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields
