Pay my electricity bill

Help and support with paying your bill

• How can I check the balance on my account?
  If you would like to check the balance on your account, you can do by logging into your online account and viewing ‘account balance’. You can also call us on 03457 455 455 and select option 2 ‘bill payment or balance enquiry’.
  
  Phone lines open Monday to Friday 9:00am to 5pm. Calls are recorded for quality assurance purposes.
• Why is my bill higher than usual?
  If your bill is higher than you expected there are several reasons why this might be.

  • Was your last bill estimated? It may have been a low estimate and this bill is ‘catching up’.
  • Are you comparing a winter bill to a summer bill? Energy bills are typically higher in winter than in summer months.
  • Have your circumstances at home changed, for example a family member returning from University or perhaps the arrival of a new baby? This can increase the amount of electricity used around the home.
  • Have you installed any new equipment or increased the use of existing appliances, such as a tumble drier or electric heater?
  • Has there been a tariff increase since the last bill was issued? You would have received a letter informing you about this.
  • Do you have a faulty appliance? Have you had an electrician check this?

  
  If none of these examples apply and you are still concerned call us on 03457 455 455 and we will look into this. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.
• When is my next bill due?
  For households we issue a bill every 3 months, including those customers who pay by Monthly Direct Debit. Your bill is normally issued a few days after your meter has been read.
• How do I get a copy of a previous bill?
  You can download, save and print your Power NI bills from the last 2 years if you have an online account. Simply log in and click ‘my bills/letters’ to view.
  
  You can also get in touch with us to request a copy of a previous bill. Phone lines open Monday to Friday 9:00am to 5pm. Calls are recorded for quality assurance purposes.