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Pay my electricity bill

We offer different ways to pay your bill through our direct debit options or on receipt of your bill. 

Pay your bill by Direct Debit

Many customers choose to pay by either monthly or quarterly direct debit. This offers peace of mind that payments are not missed. 

  • If you pay using monthly direct debit your bill amount will be taken each month on your chosen date.  
  • If you pay using quarterly direct debit your bill amount will be collected 14 days after your bill is produced.  

If you are an existing customer and would like to set up direct debit payments please call us on 03457 455 455. Phone lines are open Monday to Friday, 9am to 5pm. If you are not an existing customer and would like to join Power NI on a direct debit plan, you can switch to us through our online registration process. 

Pay your bill online

You can pay your bill online through your online account or on receipt of your bill. If you do not have an online account, you can register today.

How do I pay my bill online?

  1. Login to your online account
  2. Click on 'Make a payment' - this is visible when you login and view the homepage of your account

Pay your bill over the phone

 You can pay over the phone using your debit card. 

How to pay over the phone?

  1. Have your most recent bill to hand and know your account number.
  2. Call us on 03457 455 455 to make a payment. 
  3. An automated option is available for quicker payment. This service is available 24 hours a day, 7 days a week.

Pay your bill by post

 You can pay your bill by post when you receive it.

How to pay my bill by post?

  1. Complete your Giro payment slip and cheque
  2. Write your Power NI account number on the back of your cheque
  3. Post your cheque and Giro slip to Power NI Energy Ltd, FREEPOST Bel 3391, PO Box 847, Belfast BT9 5NG
  4. Please use the envelope provided and do not send cash in the post. 

Pay your bill at any Post Office or PayPoint outlet. 

You can pay your bill using cash or a debit card at any PayPoint or Post Office outlet. Please remember to bring your full bill with you.

Understanding your bill

Watch our explainer video to help better understand the key features on your bill.

How do I submit a meter reading?

To help keep your bill as accurate as possible we strongly recommend you provide up-to-date meter readings. If you have an online account we will remind you to do this every three months. There are three ways a meter reading can be submitted:

  1. Customers with an online account can submit a meter reading online by logging into their account.
  2. You can provide your meter reading to NIE Networks who will supply it to us.
  3. If your meter box is outside NIE Networks will routinely read your meter every three months. 

Please note meter readings can only be submitted every three months. 

Meet Energy Online

Manage your electricity within your online account

App on a smartphone desktop App on a smartphone mobile
  • Pay a bill or access Power NI Perks
  • View bills and letters
  • Monitor your usage
  • Submit meter readings
Download the app

Help and support with paying your bill

  • How can I check the balance on my account?
    If you would like to check the balance on your account, you can do by logging into your online account and viewing ‘account balance’. You can also call us on 03457 455 455 and select option 2 ‘bill payment or balance enquiry’.

    Phone lines open Monday to Friday 9:00am to 5pm. Calls are recorded for quality assurance purposes.
  • Why is my bill higher than usual?
    If your bill is higher than you expected there are several reasons why this might be.
    • Was your last bill estimated? It may have been a low estimate and this bill is ‘catching up’.
    • Are you comparing a winter bill to a summer bill? Energy bills are typically higher in winter than in summer months.
    • Have your circumstances at home changed, for example a family member returning from University or perhaps the arrival of a new baby? This can increase the amount of electricity used around the home.
    • Have you installed any new equipment or increased the use of existing appliances, such as a tumble drier or electric heater?
    • Has there been a tariff increase since the last bill was issued? You would have received a letter informing you about this.
    • Do you have a faulty appliance? Have you had an electrician check this?

    If none of these examples apply and you are still concerned call us on 03457 455 455 and we will look into this. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.
  • When is my next bill due?
    For households we issue a bill every 3 months, including those customers who pay by Monthly Direct Debit. Your bill is normally issued a few days after your meter has been read.
  • How do I get a copy of a previous bill?
    You can download, save and print your Power NI bills from the last 2 years if you have an online account. Simply log in and click ‘my bills/letters’ to view.

    You can also get in touch with us to request a copy of a previous bill. Phone lines open Monday to Friday 9:00am to 5pm. Calls are recorded for quality assurance purposes.