Need help with Direct Debit?
All the most common Direct Debit questions, answered.
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Relax - it's the easy way to pay
Enjoy savings of up to £40* a year by paying with Direct Debit. It's the easy way of paying bills, so that's one less thing for you to worry about.
As a Direct Debit customer you can then get exclusive access to Energy Online, our online billing, which can save you even more.
Call us now and start saving with Direct Debit
03457 455 455
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.
You're covered with our hassle free, Direct Debit payment option. Find out why it could be good for you:
Saving money is just as important as earning it. Paying by monthly Direct Debit could save you up to £40* a year and paying by quarterly Direct Debit you could save up to £26* a year.
*4% off our standard rate (up to £10 per quarter)
Enjoy the brightness of summer while preparing for the dark of winter. Direct Debit lets you spread your costs across the year instead of facing a larger bill in winter.
We’ll keep an eye on your monthly amount and let you know if we think it's too high or too low.
Direct Debit payments are automatic, so you never need to worry about upcoming deadlines or missed payments. Your payments are protected by the Direct Debit Guarantee scheme for complete peace of mind.
(Lines open Mon-Fri 8am-7pm)