As of the 25th of May we've updated our website to increase our security. You will be unable to access the Power NI website, Keypad top up and Fastpay online payment services unless you take action to update your internet browser or your PC.
Your PC is running an older internet browser, which is not as secure as modern systems and you should consider upgrading to a more secure alternative. This is part of an industry-wide initiative to improve web site security.
You can continue to use this website by changing your browser to Firefox. You can download Firefox here, Please contact us if you require further information.
The COVID-19 crisis has affected us all, and we want to thank you for doing your bit. As a lot of our services are automated, you can continue to manage your energy account online meaning we can help those most in need. For more information on how we’re supporting our customers visit our Covid-19 info and FAQs.
Keypad+ enables you to top up your meter straight from your smartphone through bluetooth technology. Enabling faster top ups by removing the need to enter the lengthy top up code into your meter.
Upgrading is free. Our team will book an appointment with NIE Networks to complete the upgrade and install Keypad+ onto your meter*. NIE Networks are a separate company to Power NI, who own and maintain the electricity wires and meters in Northern Ireland.
For more information please see our Keypad+ FAQs.
Not a Power NI customer? Switch now
*Please note older Keypad meters may be upgraded when a Keypad+ is installed. The range of Bluetooth is approximately 10 metres when nothing is obstructing it. This range will be reduced if your meter is outside. Keypad+ is not compatible with Economy 7 heat meters and off-peak tariffs. Keypad meters in communal areas may also not be compatible with the new Keypad+.
Complete your upgrade
If you're already a Power NI Keypad customer complete the form below
Make sure to know your KPRN and smartphone make & model
We will arrange NIE Networks to complete the upgrade and install Keypad+
Follow the welcome pack instructions on how to download the app and pair your device
You’ll now be taken to our new and improved online billing website.
It may look a little different but making payments is quick and easy, simply follow the instructions on screen.
You’ll now be taken to our new and improved
online Keypad top up website.
It may look a little different but making payments
is quick and easy, simply follow the instructions on