Skip to main content ReachDeck

Price change

From 1 July we will be increasing our prices for domestic customers. For more information, please visit our pricing information page.

Customers

We create solutions to support each and every customer

Whether you’ve been with us for a lifetime or recently joined, every customer enjoys the same great savings and award-winning service which we’re proud to deliver.

Here to help

Image 1

You can get advice 24/7 through our online Help & Support centre and our NI based customer care teams are ready to take your calls and emails from 9am – 5pm Monday to Friday. Our Customer Care Register is there to help protect our most vulnerable customers, while the NIE Networks Medical Care Register will provide you with extra support during a power cut.

View Help & Support
Image 1

Support to save money and energy

Image 1

We'll provide you with advice and information to help you manage or reduce your energy usage and costs. Speak to an energy expert or view our energy guides online.

View energy guides
Image 1

We’ve got you covered

Image 1

We understand that sometimes life can throw challenges your way. We will provide extra support when you need it. If you're struggling to pay we can help with a benefit entitlement check or find a payment plan that best suits your circumstances.

Compare plans
Image 1

Accessible for everyone

Image 1

At all times we will work to make our information easy to understand and accessible for all. We will use simple language, listen to your individual needs and at all times treat you with respect.

Image 1

Always improving

Image 1

We welcome customer feedback and encourage all customers to share their ideas and opinions through our Your Voice customer panel as these insights help us to improve the service we offer and innovations we develop.

Image 1

Stay in the Know

Latest News

About us icon

About us

Find out more
Innovation icon

Innovation

Find out more
Community icon

Community

Find out more
Sustainability icon

Sustainability

Find out more