Help & Support


Billing FAQs

Understanding my bill

If you're not sure of what the different items on your bill relate to, see below for a full breakdown or watch our quick video guide.

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My bill is higher than usual

If your bill is higher than you expected there are a number of reasons why this might be.

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Submitting a meter reading

A separate company, Northern Ireland Electricity Networks provides the services for meter reading. If you miss the meter reader you can submit your meter reading online, provided that it's only been a day or two since they called.

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I received a reminder letter but I've already paid.

If you’ve paid your bill in full or entered into a payment plan within the last seven days the reminder letter may have been posted prior to your payment being received or your plan being set up. Please check the date on your letter. If the date on the letter is before the date you paid you don't n...

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Can I view my bill online?

You can view your bill online and access lots of other benefits (including savings of up to £60 per year) by registering for our paperless billing service Energy Online.

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How do I get a copy of a previous bill?

You can get in touch with us to request a copy of a previous bill. Please note that there may be a charge for this service. You can also download, save and print bills from the last 2 years using our online billing service Energy Online. Simply log in and click ‘My bills/letters’ to view.

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