Help & Support

Billing

Billing FAQs

Understanding my bill

If you're not sure of what the different items on your bill relate to, see below for a full breakdown or watch our quick video guide.

Read more

I received a reminder letter but I've already paid.

If you’ve paid your bill in full or entered into a payment plan within the last seven days the reminder letter may have been posted prior to your payment being received or your plan being set up. If you’ve pad your bill by cheque this can take up to 14 days from the day you posted the cheque to be ...

Read more

My bill is higher than usual

If your bill is higher than you expected there are a number of reasons why this might be.

Read more

How can I reduce my bills?

You can reduce your bills by changing plan, taking a look at our energy saving tips or you can use our home energy check which will provide you with a list of personalised recommendations to help you improve the energy efficiency of your home.

Read more

What are the options for paying my bill?

The three main options for paying your bill are Quarterly and Monthly Direct Debit and payment on receipt which is known as standard billing, where you will receive a bill each quarter and payment is required within 14 days.

Read more

When do I have to pay my bill?

The 'payment due date' is indicated on the top of the bill. This is generally 14 days after the bill is produced.

Read more

1 of 5