A Pay As You Go (PAYG) Meter also known as a Keypad meter is a great way to budget if you’re struggling to keep on top of all household bills. The Payment & Account Resolutions Team can install a PAYG Meter into your home to help you manage your electricity account, meaning one less bill you don’t have to worry about.
The balance on your account will be transferred onto your PAYG meter and your meter will be set to collect some of your arrears with each top up made, this won’t be more than 40% of each top up. You’ll see this on your top up receipts as “PC contribution”.
If you have spoken with us, when setting the meter, we’ll agree a repayment plan/rate that works for both you and us and take into consideration your individual circumstances and ability to pay. For example, if your agreed recovery rate is 40% and you buy a £10 top up, you will get £6 credit on your meter and £4 will be paid off your outstanding balance.
To help keep track of this, we’ll send you an annual account statement and we'll let you know as soon as the outstanding balance has been cleared.
You can also call us on 03457 455 455 and make additional payments to reduce the arrears, this may be particularly useful during months of lower usage.
Please call us if you are finding this arrangement difficult or if you would like up-to-date information on the amount of your arrears or for information on your estimated time to repay the arrears.
The Payment & Accounts Resolution Team will carry out a few checks to ensure your current meter is compatible for a PAYG Meter.
All PAYG meters have
friendly and emergency credit features. Friendly credit means that we will continue to supply electricity if you run out. Emergency credit of £1 will be applied when you turn the low-credit warning sound off.
With our Keypad pay as you go option you will get access to our free app Energy Online allowing you to top up on your mobile or tablet device.
