Help & Support


Billing FAQs

How is my bill calculated?

Northern Ireland Electricity (NIE) read all electricity meters four times a year and send the meter readings for our customers to us. When we receive your meter reading we work out how many units of electricity you have used since the last time your meter was read and multiply this figure by the cu...

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How can I tell if my bill is estimated?

If the meter reader is unable to read your meter when they visit we will use an estimated reading to produce your bill. We use your usage history to calculate estimated readings. If your bill is based an estimated reading the letter ‘E’ will be shown on page 2 of your bill in the section entitled ‘...

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If I receive an estimated bill how can I get an accurate one?

Simply get in touch and provide us with an up-to-date reading and your customer account number...

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Can I get a refund?

To request a refund please give us a call on 03457455455. Take a note of your meter reading before you call as you may be asked for this to ensure that your account calculations are correct. This is particularly important if you have received an estimated bill.

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How can I reduce my bills?

There are lots of ways to reduce energy usage in your home. Take a look at our handy energy saving tips for ideas and inspiration. You can also receive discounts on your bill if you pay by Direct Debit or sign up for Energy Online.

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When is my next bill due?

For households we issue a bill every 3 months. Your bill is normally issued a few days after your meter has been read.

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