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The payment due date is indicated on the top of the bill. This is generally 14 days after the bill is produced.
Each household and every bill is different, however there are key similarities and patterns in energy consumption. Understanding these can help reduce your bill.
The three main options for paying your bill are Quarterly and Monthly Direct Debit (and get extra discount) or paying on receipt of discount.
If you're having problems paying a bill, the first thing to do is to get in touch with us as soon as you start having difficulty. The sooner we know there’s a problem, the sooner we can find a solution.
If you’re expecting a bill and haven’t received it please get in touch with us and we’ll look into this for you.
Our online billing service Energy Online has a handy bill calculator feature which you can use to estimate how much electricity you’ve used to date.