Help & Support


Billing FAQs

I haven't received my bill

If you’re expecting a bill and haven’t received it please call us on 03457 455 455 and we’ll look into this for you. Power NI issues bill every 3 months. However, if you’re expecting a bill and haven’t received it in this time frame please get in touch.

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How do I get a copy of a previous bill?

You can download, save and print your Power NI bills from the last 2 years using our online billing service Energy Online. Simply log in and click ‘My bills/letters’ to view. You can also get in touch with us to request a copy of a previous bill. Please note that there may be a charge for this serv...

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When is my next bill due?

For households we issue a bill every 3 months, including those customers who pay by Monthly Direct Debit. Your bill is normally issued a few days after your meter has been read.

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How do I estimate my next bill?

Our online billing service Energy Online has a handy bill calculator feature which you can use to estimate how much electricity you’ve used to date. If you receive your bill by post then follow these simple steps.

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I'm struggling to pay my bill

If you're having problems paying a bill, the first thing to do is call us on 03457 455 455 as soon as you start having difficulty. The sooner we know there’s a problem, the sooner we can find a solution.

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I have experienced a payment issue. What should I do?

If you recently made a payment on your bill and are concerned that we haven’t received this payment please be aware that bank holidays and public holidays can cause a delay.

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