Help & Support


Billing FAQs

When do I have to pay my bill?

The payment due date is indicated on the top of the bill. This is generally 14 days after the bill is produced.

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What costs make up my electricity bill?

Each household and every bill is different, however there are key similarities and patterns in energy consumption. Understanding these can help reduce your bill.

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What are the options for paying my bill?

The three main options for paying your bill are Quarterly and Monthly Direct Debit (and get extra discount) or paying on receipt of discount.

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I'm struggling to pay my bill.

If you're having problems paying a bill, the first thing to do is to get in touch with us as soon as you start having difficulty. The sooner we know there’s a problem, the sooner we can find a solution.

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I haven't received my bill.

If you’re expecting a bill and haven’t received it please get in touch with us and we’ll look into this for you.

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How do I estimate my next bill?

Our online billing service Energy Online has a handy bill calculator feature which you can use to estimate how much electricity you’ve used to date.

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