Help & Support


Can I get a credit balance refunded to my bank account?

Yes, we can refund the credit from your most recent bill to your bank account if you pay your bill by Direct Debit.  If you do not pay by Direct Debit then you can receive your refund by cheque.

Please call us on 03457 455 455 to discuss your account balance. If your most recent bill was calculated using an estimated meter reading you will need to provide us with an accurate meter reading before we can process your refund request.

Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.