Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
There are lots of ways to reduce energy usage in your home.
You can receive discounts on your bill if you pay by Direct Debit or sign up for Energy Online.
Look at our handy energy saving tips for ideas and inspiration.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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