Help & Support
Billing
Can I view my bill online?
You can view your bill online and access lots of other benefits (including savings of up to £60* per year) by registering for our paperless billing service Energy Online.
Activating Energy Online
To activate an Energy Online account you’ll need:
- Your Power NI account number
- A valid email address
*Energy Online customers with Monthly Direct Debit get 4% discount off the Power NI standard rate, up to £10 per quarter equivalent to £40 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 16.99p kWh Ex.Vat / 17.84p kWh Inc. Vat.
*Energy Online customers with quarterly Direct Debit get 2.5% discount off the Power NI standard rate, up to £6.50 per quarter equivalent to £26 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 16.99p kWh Ex.Vat / 17.84p kWh Inc. Vat.
*Credit metered customers paying standard unit rate, will receive 2% discount off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year, by activating an Energy Online account. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 16.99p kWh Ex.Vat / 17.84p kWh Inc. Vat.