Important information - Keypad customers

Keypad customers will be unable to top up from 9pm on 5 July to 7am on 6 July. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

Billing

When is my next bill due?

For households we issue a bill every 3 months, including those customers who pay by Monthly Direct Debit. Your bill is normally issued a few days after your meter has been read.

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More billing questions

Can I view my bill online?
How can I reduce my bills?
How can I tell if my bill is estimated?
How do I get a copy of a previous bill?
How do I view my bills?
How is my bill calculated?