Help & Support
When is my next bill due?
For households we issue a bill every 3 months.
Your bill is normally issued a few days after your meter has been read.
Paying a bill
- Direct Debit - pay by monthly or quarterly Direct Debit and enjoy extra discount off your bill
- Online- Using our website
- App - Download our app to pay your bill on the go
- Any PayPoint or Post Office - find your local PayPoint or Post Office
Understanding my electricity bill
High Electricity Bill
How to submit a meter reading
I received a reminder letter but I've already paid.
Can I view my bill online?
How do I get a copy of a previous bill?
How is my bill calculated?
How can I tell if my bill is estimated?
Accurate billing with Power NI
Can I get a refund?
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.