Codes of practice

Code of practice on Services for Prepayment Meter Customers
Code of practice on Payment of Bills
Code of practice on the Efficient Use of Electricity
Code of practice on Complaints Handling Procedure

Services for the elderly and customers with specific needs

Code of Practice on Provision of Services for persons who are Pensionable Age, Disabled or Chronically Sick
Medical customer care information
Useful contact information

Power NI Codes of Practice are available in braille, large print and talking formats. To receive a copy in any of these formats, please phone our Customer Helpline on 03457 455 455. They may also be available in several different languages upon request.

Meter Reading FAQs

Keypad FAQs

Customer Support FAQs

Billing FAQs