Skip to main content

Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

Tariffs & Rates

PowerNI Help & Support Tariffs & Rates What is a standing charge?

What is a standing charge on our EV tariff?

  • My Home
  • Tariffs & Rates
  • Electric vehicle tariff

A standing charge on your EV tariff covers an energy supplier’s fixed costs, including the supply of electricity to your home through the distribution and transmission network, and metering services. It is a fixed amount quoted in pence per day but will only be charged each quarter as part of your quarterly electricity bill.


More electric vehicle questions


More electric vehicle questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.
Billing icon

Billing FAQs
Customer support icon

Customer Support FAQs
Keypad icon

Keypad FAQs
Meter reading icon

Meter Reading FAQs