Help & Support
What is the minimum amount I can top-up?
The minimum top-up amount is £5 when topping up at a Post Office or PayPoint and £15 when topping up on our website, using our app or over the phone.
Where to buy a top-up
There are a number of ways you can buy Keypad top-ups:
- On our website
- On the Power NI app
- Any Post Office or Paypoint agent
- Over the phone 24/7 - call 03457 455 455 *
You'll need your 19-digit Premise Number to hand (find this on your Keypad card or an old top-up receipt) and your credit/debit card details if you're topping up online, via the app or over the phone.
Download the Keypad app
Make topping up your electricity even easier with our free app for your smartphone or tablet
How to use my Keypad?
I've lost my Keypad powercode.
I need a new Keypad card.
I've got a message on my Keypad - what does it mean?
What information can I find from my Keypad?
Where can I top-up up my Keypad?
My top-up code is being rejected
I topped up but the full amount has not been added to my Keypad.
What does PC Contribution mean?
Why did I get a longer top-up code than normal?
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.