Billing FAQs
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Contact usBank holiday closure
Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
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Northern Ireland Electricity Networks (NIE Networks) will attempt to read your meter once a quarter (every 3 months), this includes Keypad meters.
Why are NIE reading my meter?
As NIE Networks own the metering equipment, they will need access to your meter once a quarter to carry out a safety check to make sure it is working correctly (this includes Keypad meters).
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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