Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
There are a few different types of meter. To help you with reading your meter please find your correct meter type below.
Keypad meter:
Push 3 on the freedom unit for the first read.
Push 3 again for the second reading.
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Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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