Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
If you are asked to enter two, or more, meter readings this means you have a dual rate meter. This means you are on a tariff with different unit rates, such as Economy 7 or EV Nightshift.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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